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TERMS & CONDITIONS

Operating hours

Reception                   6.30am – 10pm

Bar                             6.30am – 10pm

Pool                            8am – 6pm

Breakfast                    7.30am – 10am

Check-in/ Check-out

Check-In time                 2pm
Check-Out time              12pm

 

Our team will contact you in advance to ensure a smooth arrival. Please provide us with your expected arrival time.

Booking policies

  • Check availability and prices through our online booking system and book directly.

  • Prices vary based on the size and features of each cabin.

  • Bookings are not final until payment is successfully completed and you receive a confirmation email.

  • If payment is not received, the booking will be automatically canceled.

  • The maximum occupancy for all cabins is 2 persons.

  • Our rates include daily breakfast for 2 persons.

Child policy

Children under 12 are not permitted to stay at Batur Cabins.

Our cabins are meticulously designed to offer guests an unforgettable experience. Located on the slope of a mountain, the cabins are elevated on columns to provide the best possible views. As a result, most of our cabins and facilities are several meters above the ground, making them unsuitable for young children. Children aged 12 and above are welcome to stay with us when accompanied by an adult.

For specific cases reach out to us at baturcabins@gmail.com.

Payment & Cancellation

  • In compliance with Indonesian law, all payments will be converted to and charged in Indonesian Rupiah, based on the official exchange rate at the time of booking. This may result in a slight variance between the rate shown and the final charge.

  • Cancellations made up to one month before your stay are eligible for a 50% refund.

  • Please note that Batur Cabins cannot be held responsible for weather conditions or the quality of views. While the property boasts spectacular views on most days, it is subject to natural elements. Consequently, no refunds will be issued in the event of rain, clouds, or other conditions that may limit visibility.

Guidelines

  • Drone use is permitted only with the resort's prior permission.

  • Unfortunately, based on past experiences and the potential impact on other guests, we are unable to accommodate pets at our property.

  • Surrounded by nature, Batur Cabins is the perfect place to disconnect and unwind. To help everyone immerse in this peaceful experience, we kindly ask that you keep noise to a minimum, allowing your neighbors to fully appreciate the serenity as well.

  • Our cabins are designed to align with the natural circadian rhythm, encouraging guests to rise with the sun and rest as the last light of day fades. For guests who are sensitive to light or prefer to sleep in, we offer sleeping masks and ear plugs.

Access

  • Although Batur Cabins is only a few minutes from the center of Batur, it is situated on the hillside just below the village. You can reach the Batur Cabins property via a small street near the temple, requiring a short 150-meter walk downhill.

  • We will take care of your luggage, leaving you free to enjoy the authentic village experience and the spectacular views on the way.

  • Should you have any questions about the access please contact us at baturcabins@gmail.com or via WhatsApp +62(0)8113991115.

Belongings

  • The hotel is not responsible for lost, damaged, or stolen personal items. Please leave any valuable items at our reception for safekeeping.

  • If we find a lost item, we will keep it safe and can ship it back to you at your expense. Any items not claimed within 30 days will be donated to a local charity or discarded.

Pool

  • The hotel does not have a lifeguard on duty. Guests swim at their own risk.

  • For health and safety reasons, smoking, glassware, porcelain plates, and other breakable items are not permitted in the pool area.

Smoking

  • All our cabins are non-smoking. If you smoke inside the room, a cleaning fee of IDR 1,000,000 will be added to your bill.

  • Smoking is permitted on the panoramic terrace, the open living room of your cabin, and at the common fireplace where ashtrays are provided.

Liability

  • By staying at Batur Cabins, you acknowledge that the hotel is not liable for any accidents, injuries (bodily or material), loss of life, property damage, or expenses. This includes, but is not limited to, attorney fees and litigation costs arising from any accidents on the Batur Cabins property. Guests are responsible for their own safety and responsible behavior.

  • Third Party Liability: The hotel assumes no responsibility for services provided by third parties to our guests such as tour providers or scooter rentals, even if arranged by us. Guests should address any claims, demands, charges, suits, or damages directly with these third parties, and the hotel will provide reasonable assistance in such matters.

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